Here’s What’s Included:
- Successfully pass the Service Cloud Certification Exam
Identify areas where you need to spend more time studying
Better understand Service Cloud solution design
This course will help you to pass the Service Cloud Consultant Salesforce Certification exam.
Prepare to be challenged by 40 sample test questions with video explanations of the correct and incorrect answers.
Take this course if:
- You want to save study time and only focus on areas where you need help
- You want to prep with an instructor who wrote and edited questions on the actual exam
- Salesforce Administrator Certification – Required to get the certification and to understand this course
- Understanding of Salesforce terminology – If you don’t know what a workflow rule is, you are not ready for this course.
- Some experience configuring Service Cloud functionality and familiarity with features
This course is organized to match the Salesforce-published exam study guide. We walk through sample questions grouped by each of the topic areas in the study guide:
- Industry Knowledge
- Case Management
- Solution Design
- Interaction Channels
- Knowledge Management
- Implementation Strategy
- Contact Center Analytics
- Integration and Data Management
Who this course is for:
- This course is meant for people with some previous Salesforce experience who want to earn the Salesforce Service Cloud Consultant certification
- This course is not an introduction to Salesforce.com. If you are not a certified Salesforce Administrator, you will likely not understand this course.